Class Action Lawsuit Against Toshiba
- Nov 14, 2006 by Judi
Regarding the Toshiba Satellite® A70, A75, M30X or M35X notebook computers.
Taken from the official looking documents I recieved in the mail November 11, 2006.
If the court approves the settlement and you qualify as a member of the settlement class, you may be entitled to the following benefits:
- A 12-month Warranty Extention of your Toshiba Standard Limited Warranty for repairs, effective November 7, 2006.
- A $25 cash payment or a $50 credit voucher for use on toshiba’s website.
- A $35 credit voucher for use on toshiba’s website.
Your legal rights are affected whether you act or don’t act.
If you have one of these toshiba notebook computers, visit http://www.A70M30Xsettlement.com for more details.
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I quit counting how many times my toshiba went in for repairs, or even how many weeks I lost during those repairs. But I can say that every time but the last, toshiba “repaired” my laptop. Now, I’m not sure if we get a credit voucher for every time they fix it, but it “breaks” again, or if it’s just how many times they do nothing to it… regardless, for a piddley $25, $35 or $50 voucher to use @ toshiba, I thinks it’s useless.
I am so burned on toshiba, they’ll not get another cent from me - or anyone else I can into buying a different brand. I understand that defective models come out, but we, the consumer shouldn’t get burnt on the deal - as in this case.
I can continue to send in my laptop for repairs… but I’m not sure it’s worth the hassle of dealing with CS, (haven’t talked to them in 6 months.. is Eray still there?), shipping it, again and again. My guess is, toshiba is counting on people “getting over it” and moving on. I lucked in to my laptop last year.. it’s not easy for most people to come up with $1500 for a new one.. but it’s on my list for this next year. And it won’t be a toshiba model.
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Tags: class action lawsuit, Daily Life, satellite a75, Technology, toshiba, toshiba random shutdown
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8 Responses for "Class Action Lawsuit Against Toshiba"
I feel that my Toshiba laptop was purchased under fraudulent circumstances. I had questioned the Circuit City salesperson quite a few times on the reasons behind the “great sale” and was told that it was an end model and that new ones were coming in soon. Having been duped into buying a Toshiba that has had the motherboard replaced and which now, will only turn on after waiting 30 minutes for it to boot is absolutely unfair. The problem with Toshiba is that it does not think that duped customers will voice their opposition to such thievery. Furthermore, they think they got away with something when in fact, I nor my friends, or those considering Toshiba products will buy them. Good luck, Toshiba.
lavalyn you said:
“Furthermore, they think they got away with something when in fact, I nor my friends, or those considering Toshiba products will buy them. Good luck, Toshiba.”
They, in fact, have gotten away with it. While many of us who were burnt in these deals will never buy toshiba again, at this point in time, their customer resource pool is too great for a few word-of-mouth (or web) dissatisfied customers make a difference in their sales.
Terrible, isn’t it? It’s the customer service that pisses me off - I expect issues with products periodically - but poor customer service…. hopefully, in time it will catch up with them and our word of mouth complaints (and others eventual experience) with catch up to them.
I bought my Toshiba M35X at Office Depot in May of 2005. It was a great buy… on sale… the demo was the last one in stock. When asked about the price… they said that it was the end of a line and new models would be replacing it. I (like a previous post) questioned the sales person and was told this would be a great computer for my needs. I have only used it a small amount until the past 4 months… we finally got high speed internet…. so I have used it much more. It started with problems and finally just died… went blank. I called about getting it fixed and the repair shop fixed it for free… but I was told the new motherboard would only last about 3-5 months with regular use… and that I was lucky it had made it this far without problems. I feel like OFFICE DEPOT… owes me a new computer!!! They had to have known when they sold it to me. That had to be the reason for the “discontinue” on the model. It should have went back to Toshiba and never been sold!!! I am fuming mad!!!!
What good is an extention on a warranty. When they repair it with BAD parts. I have had to change my main board 5 times.
I use my laptop for PPT presentations training loan officers on critical information for their license.
I can not tell you how many times I have had issues with my Toshiba M35X peice of crap.
Five times in shop under warrenty and one time I had to pay $350 because the repair shop was on vacaiton for a week and I went to a 24 hour shop!… No Choice as I had a major presentation in two days.
I have shelved the Toshiba and purchased a Gateway. The Gateway works great.
Toshiba WILL NEVER get another cent from me… EVER!!!
Or anyone I know for that matter.
Anyone know if Toshiba is offering replacement laptops?? LOL
Wow, I wish I had found this posting awhile ago. I thought I was the only one with a Toshiba horror story. My A75 had issues from day one with the DC jack. It was sent into Toshiba for repairs and they claimed it was water damaged and voided the warranty. They then refused to prove the water damage. I work on electronics for a living so I am familiar with the way water damage looks. Since they voided my warranty I opened the laptop and looked. I could not find any water damage. What I did find was an improperly soldered DC jack. I then sent it back to Toshiba requesting that they repair the laptop under the original warranty or prove with photos the water damage they claimed. They sent the laptop back with a broken memory module, LCD screen, missing foot, broken connector on the MB, and they completely removed the DC jack. They then said that it was water damaged and refused to prove it. Being stuck with this laptop I had to fix everything myself. It cost me almost $500 in parts to fix everything that Toshiba broke and I still had to pay $35.00 to buy a new DC jack. I do not want to even think about the amount of time I spent dealing with those rat bastards at Toshiba. Never again. I have posted this story on numerous forums to get the word out. Do not buy Toshiba.
My sons Toshiba died in one year 1 month. Just shut down. Reason is mother board gone south. What a piece of crap. Should have stuck with Compaq. I hear nothing but bad things about Toshiba. They don’t last. If you make it passed 3 years I heard your lucky. Will never get a Toshiba again. By any chance did Toshiba make the X Box 360. Another piece of junk.
OOOOOHHHHHHHH, here we go again. Why doesn’t Toshiba READ THE INTERNET about them. I have a M35X I bought a few years ago and also got sucked into the extended warranty. Yep, same problem as millions of others, the power jack or something got loose. First fix, an hour away, but they fixed it for free and got it back in 2 days. Lasted a few months, but then it was touch and go. They fixed it again, time #2. I’m not a computer expert, but this “certified service place” seems to know exactly what they are doing. This is when the problem I guess was first noticed. Well, after that fix and a few months, repair #3. It was still under warranty, but I guess it was the extended warranty or the Toshiba warranty (not sure, but I didn’t pay for it), then sent me a prepacked box and it was free. Took it to UPS and got it back about a month later. Well, I was upset about a month later, however, again, it was free. So, now, #4, happened last year around October. Called Toshiba AGAIN. I asked, isn’t there a lemon law. If it was one thing here and one thing there, I can understand. Things break, but it’s the SAME D**N problem again and again and again. Was told it was under warranty due to the lawsuit. OK, fine, Back to the repair shop that fixed it twice before. They were great. Got it back in 2 days again. They joked, if you even “think” it’s gonna break, better get it back here by November 7th.(I think that was the warranty end). Well, a few days after xmas, it started again. This point I found a small crack in the power cord due to it being “pinched” in my recliner. Found a power supply on ebay for $20.00, so I wasn’t too upset, and I’m the one who ruined the original power cord. It started touch and go, then out again. So, now I’m on the phone with Toshiba, call #5. (I think, right?) Anyhow, after 4 people I got a case number and was told take it back to the authorized dealer, and they were to call with that case number and get an exception code fix due to it being the SAME problem. Well, I drove almost an hour away, to drop it off. THe next day they called and said Toshiba was NOT going to honor that code. I called Toshiba immediately. I was on the phone OVER an hour and a half. Talked to a tech who was going to “walk me through the problem”. OK, it’s not here, it’s in shop. Plus, I already KNOW what the problem is. He refers me to a technical support “2″ who has more authority. Told him the problem. After explaining AGAIN the problem AND a case number, he talks to HIS supervisor. He answers, “what seems to be the problem”. I gave him the case number. I had to explain AGAIN what the problem is. He answered with “oh, we are no longer dealing with that issue since there was class action lawsuit, we could be sued if we fix it again”. Well, I waited an hour and a half for that!!!!! Plus, I was told 2 or 3 days before it would be fixed. Now I have to drive an hour to pick up a laptop that can’t be fixed unless they put in ANOTHER mohtherboard. Oh, come on. THey know the motherboard is faulty, fix it already. I have since bought a Gateway and have been happier than ever. I told them I will NEVER buy a Toshiba, and neither will ANY Of my family or friends. They were like, yah, whatever. Well, PLEASE listen to me and everybody else on this board and do NOT buy one. Buy a black and white generic brand and I’m sure it’ll last longer!!!!!!!!!! I hope, which they won’t, that they go out of business. They don’t realize a $200 fix on their part that they are losing at least $1000 or more if everybody tells just one person, and they don’t buy Toshiba. I think I vented enough, but I know this group knows how I feel. Now I”m really upset seeing people have had even MORE problems than me!!!
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