Comments on: Toshiba a75 problems abound

By: Harold Cameron

Harold Cameron — Tue, 15 Jan 2008 00:52:00 +0000

Did any of you good people ever talk with a Pam Saunders at consumer relations in NJ? She seems to be very responsive to the needs of consumers and is quite professional. As a consumer advocate I have contacted her concerning a couple of issues with Toshiba Laptop products and she has been quite helpful.

By: Judi

Judi — Tue, 14 Nov 2006 14:46:05 +0000

This is true Adnan. I just received some offical looking letters regarding this. Honestly, I think it’s a bunch of bull. The laptops are defective. Mine has been “fixed” something like 9 times? I forget now.. and replaced with a refurbished laptop which was not in working order itself.

Under warranty, toshiba was happy to fix my laptop as many times as I was willing to send it in to be fixed – whether to them or to the local authorized repair center – free of charge. Yet, within a day, a week, 2 weeks, a month, I was again having the same issues.

For me, every time but the last, toshiba “fixed” my computer.. i.e. they replaced the “defective” part – what this class action lawsuit isn’t addressing, imnsho, is that the actual laptop is defective, and they can replace the parts as many times as we can send it in… in a sense “fixing” it.. do we get credit for all the times they fixed it, but it wasn’t fixed?

After another year of dealing with toshiba’s customer service, sending or taking the laptops in to be repaired, I imagine most people in the lawsuit will drop it altogether – get a new laptop and move on. Heck, my laptop has been packed and buried in the bottom of my closet, marked as useless. That was the most money I have every thrown away and hope it’s the most I ever do in the future.

Class Action Lawsuit Against Toshiba

By: Adnan

Adnan — Mon, 13 Nov 2006 21:30:32 +0000

hey the results of the Class Action is in

check out these sites for information:
http://www.lorisklar.com/
http://www.a70m30xsettlement.com/
http://www.a70m30xsettlement.com/notice.pdf

basically they have given a 12 month extension to the warranty. So now you can send it in for full repairs. and you can get up to 50$ if u sent it in and they didnâ€™t fix your laptop.

according to the web sites, the 12 month extension starts November 7, 2006. I have not called in yet to see if in fact they are accepting. but if the site says so, it must be true.

If anyone has had time to call Toshiba and ask for their laptops to be repaired under this 12 month extension, please post your results.

Thank you

By: Jodi

Jodi — Wed, 08 Nov 2006 15:08:06 +0000

Wow! I had no idea of this! I to am having the same problems with my Toshiba A75. It just turns off in the middle of whatever! I also had the line down the right side of the screen. I sent it off to be repaired and after them having it a week they blamed it on the motherboard. guess what? problem still not fixed and warrenty ran out in June. My first laptop from Toshiba A65 just stopped working.. would not turn on. I sent it for repair and they sent it back only for UPS to leave it on the front porch and be stolen. Worse part of this all is I was home and on the phone with Toshiba wondering where my laptop was. They said it hadn’t been sent out!! I use it for pleasure and work and well I was losing money each day they had it. Toshiba of course replaced it after a very long wait. I had to be not so nice to get this done. It wasn’t their fault etc. I refused a refurbished laptop! I was not having it. I had only had my laptop a month when it messed up. Was I mad? You better believe it. I spent a pretty penny buying the A65 and was not having a refurbished laptop with a 90 day warrenty. They sent me one model and straight out of the box it had issues. It would NOT turn on.. Just my luck! Again, another call to them. The cycle continues. I was not so happy now. This is when it all broke loose. I demanded what I wanted. This is where the A75 comes into play. They HAD to wait for one to be in stock to send me. I was like ok now you manufacture computers and have none in stock? What a joke. 2 months or better into my battle I got the A75..
The shutting down problems is a pain.. the cpu gets to hot I cannot use it. doesnt power back up.
Also it doesn’t always save my settings. I have my desktop set to windows classic.. the bubble of XP doesn’t impress me. When its powered on the classic is gone and I get to look at that lovely bubble. I have to reset etc. I get many explorer errors which I have never gotten before using the A 75. I lock up all to often just using windows programs. I am afraid to download anything onto this thing as I don’t want it to crash on me again. I have gone through many disks saving stuff off it in fear of losing my data. oh yeah and half the time i cannot get the dang things to burn or read disks.. what a joke toshiba is with this model.
i took a friends advice buying toshiba and well i am sorry i did now.

By: Larry S Cadena

Larry S Cadena — Fri, 14 Jul 2006 14:33:11 +0000

I guess I have all the problems + one I have not heard of. I purchased my A75-S231 in March of 2005. My initial problem was a line through the center on my screen soon joined by a second developing halfway between the first line and the left hand side. Took it for repair (under warranty) and received it back after 1 week.

Then the fun began. Well sort of anyway.

I had had some shut down problems in the past but now they were happening more frequently. Then I noticed the power connection problem. The computer was now out of warranty, and Toshiba said so, but that they would have a “Customer Relations Rep” call me. I had decided to give them a chance to do so.

They did not return the call.

That was a couple of months ago. Since I have a child with a recurring medical condition I let it slip to the back burner. As time went on the condition continued to deteriorate.

I purchased it for personal and business use. I am no longer able to take it on presentations or training sessions. Today 14 July 06 I have had my first contact with the infamous Eray who pushed everything off on the lawsuit.

The waiting game continuesâ€¦â€¦.