Satellite A75 - National Class Action Attorneys :: Toshiba

30 Responses for "Satellite A75 - National Class Action Attorneys :: Toshiba"

1. Momma Muse » Toshiba a75 problems abound November 12th, 2005 at 9:45 am

   [...] Past entries regarding my Toshiba laptop problems: 1st post - Satellite A75 - National Class Action Attorneys :: Toshiba 2nd post - My daily battle with Toshiba [...]

2. Momma Muse » My daily battle with Toshiba November 12th, 2005 at 9:48 am

   [...] Other related posts: 1st post - Satellite A75 - National Class Action Attorneys :: Toshiba 3rd post - Toshiba a75 problems abound [...]

3. Brooks Taylor February 16th, 2006 at 2:18 pm

   February 16, 2006

   I have no idea what your timeline is, but I will respond anyway.

   My A75 was in need of its fifth visit to the repair center when I called Toshiba. All I wanted was a comparable laptop to the one I bought new a year ago. As you experienced that was not going to happen even though a comparable laptop would sell for half what I paid.

   What Toshiba offered was to send me a box to ship my computer to them in and they would repair it and extend my warranty thirty days (to cover the work done). I let them ship the box, but I returned the authorized repair center near my home; I wanted all thirty days of the extension.

   First it was the power converter, then it was the motherboard, then the fan, then the fan and then the fan again. When I get my laptop back I am not turning it off and when it turns itself off – I am taking it back.

   It was Toshiba who told me of the class action lawsuit as the excuse for not replacing the computer. I did a Google search and found a firm, so I called their 800 number and told they were a Canadian firm. I called Green Welling yesterday and was told that they are third in line behind a firm in Southern California and a firm in Houston Texas, they did not have more information and I have not been able to locate the other two firms.

4. Judi February 16th, 2006 at 9:44 pm

   Thanks Brooks. I’ve since returned my laptop to Toshiba twice, once in December (they had it for over 3 weeks). Then again last week…. which they checked and directly sent back to me saying there is no problem with it. Not only that, but it looked to have been literally tossed back into the box - upside down, packing material wonky.

   I’m getting the same story about not being able to replace it because of the class action lawsuit. But I have been told by more than one person that they will continue to fix it - IF it has the same issue, even out of warranty, until the lawsuits are settled (to that I say, yeah, like they fixed mine last week).

   The other potential problem with being out of warranty is getting past the first person you speak with at 1-800-TOSHIBA - they want to tell you all sorts of things about your warranty being expired and how they will have to charge a fee and blah, blah, blah…

   I also think the issues with my computer are more about the fan than anything. When it has to work too hard (play a game, burn a cd) it just shuts down.

   Such a shame. Shame on Toshiba - their customer service sucks as much as their products.

5. Toshiba problems continue » Momma Muse February 16th, 2006 at 9:59 pm

   [...] In response to this post Satellite A75 - National Class Action Attorneys :: Toshiba - I received this comment - Brooks going through the same ordeal as many others. [...]

6. Toshiba A75 Laptop problems continue » Momma Muse February 24th, 2006 at 2:46 pm

   [...] In response to this post Satellite A75 - National Class Action Attorneys :: Toshiba - I received this comment - Brooks going through the same ordeal as many others. [...]

7. jeff February 28th, 2006 at 9:29 am

   I am getting the same bullshit line. I need my computer for graduate school and my spouse needs it for work. How do i become part of this class action lawsuit?? PLEASE HELP

8. Adrienne March 15th, 2006 at 11:53 am

   I’m tired of by Toshiba. It’s in for the 4th time (in 9 months, having purchased it just over a year ago) - after just picking it up last night and having to turn around and take it back for repair the next morning. It has now gone beyond the issues of shutting down: very slow performance, speakers frying out, system board countless times, losing icons and sound control panel, top cover assembly countless times. And, of course, what does Toshiba say, “Take it to get fixed, there’s a class action lawsuit and we can’t do anything for you”. Oh how lucky we are as consumers, huh? They are so willing to take our money, but so unwilling to help resolve our issues. I can’t afford to keep taking it in - I WORK ON THE THING, hello - does they not understand that. Gee, I wonder if they work on their own computers?

9. Eric March 17th, 2006 at 4:08 pm

   Same problems here folks. Overheating, AC problems. Mine will only charge when it is turned off. As soon as you turn it on, it switches to DC mode even if the adapter is plugged in. Toshiba service center says it needs a new system board and AC adapter ($500) which is about half of what I paid for the machine in the first place. 2 months out of warranty, I get the exact same runaround from Toshiba customer service. For $100 more than I paid for the “crap box”, I ordered a Dell E1505 with a 4 year premium warranty. I’ll never buy a Toshiba again. Shame on me for not researching the product better, but SHAME ON THEM for screwing the customer. A faulty product is something I can forgive if customer service is willing to do something about it, but these people are crooks.

10. Judi March 17th, 2006 at 4:56 pm

    Couldn’t agree more, Eric - shame on Toshiba. They’ve lost a customer in me and I tell everyone I can how horrible they’ve been.

11. Teresa March 18th, 2006 at 6:12 pm

    I too have had nothing but problems with my A75 S226 Toshiba. The a/c jack has gone out twice, and still is “iffy”, even after two replacements. My laptop overhearts and shuts down and has had the fan replaced etc, but it still shuts down for no reason. And now it’s been back in twice because I have these huge dead pixels all over the screen that haven’t been able to be fixed. I had bought an extended warranty from the store I purchsed it through, and I was just notified that it is being “lemoned out” and I will receive a voucher towards a new computer. Meanwhile I have had my computer in hand, for a grand total of four days since Dec 11 (the beginning of the lcd fiasco). This was a desktop replacement for me and I work in graphic design, so it’s been a serious hardship. I will definitely be using that voucher for a different brand of a laptop, an HP or something else that is reliable. I will NEVER waste my money on a Toshiba product again, and if this class action lawsuit gets off the ground I will definitely join it.

12. Judi March 20th, 2006 at 7:51 am

    Good for you on getting a voucher! ::clapping:: Came from the store you bought it from? Can’t see Toshiba doing that for anyone at this point.

    My understanding is if the lawsuit ends in our favor, everyone who has had issues with the model(s) in question will receive some sort of compensation…. what that compensation will actually be remains to be seen.

    I, personally, will be looking at Sony’s laptops for my next purchase. I have a Dell laptop for my daughter that I’m happy with - it’s just basic stuff for surfing, email and basic graphic edits. But, I have a Sony Viao desktop that has been the most reliable computer we’ve ever owned - something like 4 years old now and still runs like a champ.

13. nilufer March 23rd, 2006 at 2:53 pm

    this firm is handleing the lawsuit for A75…
    http://www.classcounsel.com

14. Eric March 23rd, 2006 at 7:54 pm

    Good for you on getting the voucher Teresa…I bought mine from Best Buy, and they pretty much laughed in my face when I suggested the let me exchange it for a different machine. My Dell E1505 laptop is due tomorrow, and I am completely pumped about that. Everone in my family has always ran dell machines and nobody has ever had any problems with them. I’m sure it happens, but I just have to think (and hope) that Dell would handle a situation like this in a different manner. I’m watching this class action suit with keen interest.

15. Teresa March 24th, 2006 at 8:43 pm

    Eric, I think it depends on which Best Buy you are dealing with. I live in a rural area and its over 65 miles in any direction to any Best Buy. After fighting with BB about my extended warranty and them honoring the no lemon clause, for months, I was about ready to throw in the towel. The laptop came back four times with the exact same problem it went out with, and the response of the store we were using was basically..tough luck. Finally I took it to a new Best Buy in the Twin Cities and talked directly to a service manager there. When it came back unfixed, yet again, I asked him to do something about this. He wrote a letter to the service center and put post it notes all over the lcd screen, pointing to every bad pixel area so they couldn’t miss it. Interestingly enough, the machine did it’s little freeze up act while he was doing all this, so he documented that too. AND the fan choose that moment to make the horrible grinding noise I been complaining about for months and never got fixed, so THAT went into the report too. I was authorized for the voucher last weekend. I went back to the store this past Monday and they gave me a store credit, that I was able to use toward the purchase of any laptop in the store. I upgraded to a really nice HP dv8100, with dual hard drives that seems to be built specifically for graphic design. The salesman told me he was steering everyone away from the Toshiba’s unless they insist on buying one. There have just been too many problems and too many returns on them. I guess I just lucked up with Best Buy. I hope you are happy with your new Dell. And I wish everyone good luck getting their problems with Toshiba settled. It sounds like I would have been totally out of luck if I had tried to resolve this through them.

16. thomas April 3rd, 2006 at 12:51 pm

    same problem,now out of warranty. Shuts off when it wants to, probably overheating, keyboard doing weird things, in middle of DVD playing, shuts down.

17. Travis April 4th, 2006 at 12:24 am

    I have a toshiba satellite that I use when I need to. I have just had it a year, and it already has problems. It is not a A model, but the M36 model. It doesn’t even work anymore. I don’t think my school papers could crash my computer, and I never had it connected to the internet to be a virus. I can not get any help for my computer. I am a broke college student that can not afford problems like these. I will never buy a computer like this again.

18. Lisa April 15th, 2006 at 12:11 am

    Same problem here with the a75. I too bought mine at BB and have taken it in 7 times (1 of those was to Tosiba). Well, 2 mother boards, a hard drive, and a cosmetic repair later same problem. The last repair was at Toshiba’s repair center in KY (replaced system board) anyway a twenty five minutes after the UPS man dropped it off, you guessed it, it froze..I spent the next 6 hours fighting with the nimrods at Toshiba to have them tell me well you can send it to our repair cenetr. WHAT? Are you kidding me? I am appaled at the way we are all being treated be Tosh

19. stacy April 15th, 2006 at 12:57 am

    I just wanted to comment on this post since it seems like everyone is commenting here instead of the other posts.
    I have a Toshiba A75 S226, the same as the poster above, Theresa. I’ve had the same problems.. overheating, a/c jack problems, and after a repair, it still shuts down constantly. In fact, I cannot run the laptop for longer than 5 minutes without it shutting down. I’ve needed to take it in for repair for…gosh, a long time, but I just don’t have the time to drive in the Atlanta traffic to the repair center.
    I filled out the form at the Green and Welling site because I would really like to be involved in the class action. My computer broke only a week after I bought it, and hasn’t worked the way it is supposed to since.
    In any case, if you guys find out anything about current class actions that we can join, please shoot me an e-mail (stacy at tmjfriends dot com) - and I will try to check back here as much as I can. Also, thank you to the writer of this blog for bringing this to my attention!!!

20. stacy April 26th, 2006 at 3:25 pm

    Hi everyone,
    Just wanted to update on my status with Toshiba. Today I spoke with Lillian in the Customer Relations department. She issued a “one-time” exception code for me to go get the computer “fixed” at a local service center.
    She did comment on the class action, and said that EVERYONE who owns an A70 or A75 model will be contacted with the results of the settlement. It is settling now (who knows how long that will take…).
    So that is important info for everyone to know. The way I understand it, is that if you own an A70 or A75 you are AUTOMATICALLY included in the class action lawsuit.
    I hope this helps everyone, don’t hesitate to contact me if you have any questions!

21. stacy April 26th, 2006 at 3:26 pm

    Also, make sure your information is updated with Toshiba. The number to do this is 1800.240.7100

22. david May 29th, 2006 at 10:38 pm

    Thanks for writing on this subject! DO NOT EVER BUY TOSHIBA anyone, I have the same problem and they refuse to resolve it. The compute overheats and I can’t even use it anymore to type in Word for school!

23. Charles McClain June 8th, 2006 at 8:11 am

    A month after the warranty ran out on my A75 laptop the keyboard quit working. Rather than deal with Toshiba I purchased an external key board. This worked fine until a week ago. When I turned the computer on it would only boot as far a the window xp logo. I called Tobisha and was told it would cost $35.00 an hour to talk to them. I said thanks, but no thanks. I called a computer tech and he came over to look at the computer. He thought it was the hard drive and took it with him to check. He called and said it was not the hard drive, but thought it might be the motherboard. He advised me the cost of fixing the computer would be more than I had paid for it. So here I sit with a 1 !/2 year old piece of junk.

24. Bryce Johnson July 13th, 2006 at 4:15 pm

    Here is my story: A couple of years ago I spent over 2500 dollars on a new, top of the line, Portege computer expecting to get the best computer with the best service. Now, I know computers and understand that with viruses, software/hardware bugs, and software/hardware compatibility. That expecting to get a computer with no problems is not realistic. But I did expect it to work under most conditions and if it did go in for repair I expected it not to come back with the same problem. Well I started to experience problems with it almost from the time I got it. At first I did not call support or take it in for repair, as I expected to have some problems, even though it was acting strange. Finally, I looked up a local service center Propeller, Inc. (Orem, UT) and took it in when the problems became more frequent and the case of the computer started to prematurely ware under the place that my hands rested while I typed.

    To make a long story shorter, the computer was in for repair many times over a year for almost the same problem in every case involving the system board. At this point a Toshiba repair center had my computer almost as much as I did, so I decided that this was not the way this was supposed to go, so I asked for either my money back or a new computer. After many discussions and a long wait I was granted not to get my money back or a computer equaling the same value I had spent of over $2500, but I was given $1200 in credit to by a lesser valued system. At this point, with all the hassle I had been through I was just glad to get this disfunctional computer out of my hands. So I was given a new Satellite computer (i believe was an A70), that the day it arrived it would not turn on. It didn’t matter what I did it just wouldn’t work. So I called the sales rep back immediately and he arranged to have another shipped to me right away. This second new computer which I think was also an A70 was powering off even during setup and re-imaging using the system restore disks. So I was back on the phone arranging for another new computer and hassling with the RMA process. Now finally I am sent a computer, the A75 that I currently own, and it appears to be working great. So I was finally happy! It was only a month or so latter that it started to power off because of over heating. At this point I didn’t want to look like I was just trying to get a new computer or was unwilling to work within Toshiba’s system, so instead of just calling the sales rep back, I called support, who wanted me to send it in for repair.

    Now I am about 3/4 of a year into this computer and it has been into repair several times for the exact same problem. THE COMPUTER JUST OVER HEATS MORE THAN IT SHOULD! I have another computer a Compaq Presario R3000 with almost identical specs that is on and in use almost 4 times as much or maybe more. I take it every where with me, outside, to many different businesses and and types of situations. I lay it on my bed for long periods of time or on the floor, and use it on my lap most of the time. I have never, not even once had the computer over heat. I tell you, not even once!

    My Toshiba, on the other hand, which is my wife’s computer can only be used on a desk with lots of ventilation, and even then, do not do too much with it like watch a movie, or play a computer game, because 8 out of 10 times withing a couple of hours it will power off! We never take the computer anywhere and only use it in our office or at the kitchen table as it powers off. It doesn’t matter that this has made having a laptop almost useless to use.

    Now I am sitting around waiting for — I don’t know — to have someone say to me that they couldn’t repeat the problem in their lab, or that they will give me another credit, but because I have had the computer so long that they can’t refund the entire amount. You see it doesn’t seem to matter to anyone at Toshiba that I spent over $2500 dollars to get at least $2500 in value. What does that mean? I expect the computer to function at least as a normal laptop (there is a reason why they called them LAPTOPS) and if it has a problem and needs to be sent in for repair, that I doesn’t display the same problem again or if it does then the computer has some sort of design flaw that needs to be corrected at Toshiba’s expense not mine and the time frame for this is during the computers warranted period! I believe this is a reasonable expectation.

25. Jerry Germond germondj@aol.com November 2nd, 2006 at 5:07 pm

    i have an A75 that shuts down due to overheating. i have called toshiba and they did not tell me about the class action lawsuit, but i found it on google. Toshiba will not do anything, what a bunch of jerks……..what a run around…. I will never buy another toshiba product again. Does any one know who to call about the law suit? My e-mail is germondj@aol.com

26. Maren November 8th, 2006 at 4:52 pm

    Hi everyone, I found this blog because I was searching for information about my Toshiba Satellite A75.

    Since Dec 2005 (about 4 months after the 1 year warranty ended), I had to deal with continuous shut downs and overheatings. Finally it just up and quit on me last June, 2 months shy of its 2nd birthday (the repair guy said that the motherboard is fried).

    Yesterday I received an e-mail saying that there had been a class action suit settlement regarding the Satellite A70, A75 M30X and M35X. The website with the information regarding the settlement is as follows: http://www.A70M30Xsettlement.com.

    I’ve yet to verify if this is real or some elaborate phishing scheme (these days who knows, right?), but I’m going to bring my laptop into my Toshiba repair center and see what they say.

    I hope this helps. If I get any additional info I’ll make sure to post it here as well.

27. Valerie February 17th, 2007 at 3:55 pm

    Maren,

    It is real. I did receive the class action suit notification in writing. I have yet to have a second to get into sending my laptop back. I have no intention of letting it take over my life. According to the guys I bought the laptop from, if it turns out to be the motherboard it isn’t worth the $700 replacement. The fairness hearing for this lawsuit is taking place on March 5th, 2007. I would like to see where it goes before acting, however they say you have to register the laptop and I am running out of time. I think the goal is not to let them trick you into settling for less than you should get out of this. Is my time and productivity level worth $50? If so, I mustn’t be too bright. Does anyone have any suggestions on how to weave through this mess and come out with a fixed laptop?

28. dubs May 19th, 2007 at 4:13 pm

    Well the Class Action is still pending a finalization of a fairness hearing. The Hearing was rescheduled for May 10th, 2007 but to many people came so now they have another set for May31st 2007. I have returned mine 5 times, 4 of which have been in the last 6 months. They have replaced 3 lcd screens,2 motherboards, fans twice, speakers, top cover (they dropped it and cracked the cover), 1 battery. They also sent the laptop back to me after the motherboard- USBs fried could not back up system/speakers/case repair BUT did not ground the computer. When I got it back it shocked me, and I started having memory error problems kick up on the screen. I immediately contacted them back about the shock issue and memory issues. They said it was not an issue and that it should work fine. I said No I wanted this fixed and you did not fix any issues other than throwing in a new board along with the stuff you broke. Well when I continued to stress the need for this to be fixed the Rep. Mrs. Tux. Said she would allow for the laptop to be returned but would put in the system that the hard drive needed to be wiped and reformatted. I told her no way, let me speak to a supervisor. She said if all you are going to do is complain is I hang up. I said I want this fixed I have already lost the use of my laptop for over two months due to these issues. “Not my problem, you send back we look at and reformat make work”
    I sent it back after talking to another rep three days later. I sent it in and they did a check and said my memory was bad and that was the cause of the issues. I said that was not possible since I just got the laptop back and your previous check showed it was working perfectly and is stated as such in your repair log online. She said that since it was not purchased with the laptop from Toshiba it was not their responsibility to repair and I would have to suck up the cost of repair, Oh and we are going to wipe your hard drive. I told them to cease immediately and do nothing until I speak with their corporate office. I spoke to the corporate office and it took 55 minutes to get this idiot to understand how an ungrounded system can fry memory, processors, motherboards. They finally got it. They siad well get back with you within 48 hours. NO CALL - So after 4 days I called back (during this time fielding calls from their repair center saying they were going to wipe my drive which I had to tell them to continue to hold till corporate gets this worked out).
    I finally talked again with this CSR and they got the OK to replace the memory and told threpair center to hold the unit till the memory is installed to do a recheck. Well the repair facility decided they were done with me and just sent the laptop back non-repaired but at least the hard drive was not wiped. I got the laptop opened it up and it had a BOX cutter in the box banging around inside the box and on my laptop, and they did not use cushion this time they used a plastic wrap card board piece to hold they laptop down. They taped the 1 gig memory I had installed to the top of the laptop cover. I did take pictures of the whole thing. Two weeks later I just received the 1gb memory stick to replace the one they trashed but my system is still not functioning right and needs to be sent back AGAIN. I have tried to back everything up but the usbs are still not fully functional. I HATE TOSHIBA! So Now I have so much more to do. I have already left messages for corporate to contact me back. I hope this fairness hearing makes Toshiba repurchase these laptops so I can end my dealings with these A-Holes. I will literally have lost use of my laptop for over 3 months due to these problems. Good luck to all of you that own these P.O.S. !!!!

29. Rajendra May 30th, 2007 at 3:25 pm

    hat Could Be Problem?
    Note Book : Toshiba A75-S206, 3 years old.

    Symptoms:
    1. Can not turn on with Batteries and AC Power line turned ON. Battery does not get charged. Simply plugging the adapter does not charge. Either need to hold the pin at the back of computer or press against something or turn the laptop upside down.
    2.Most of the time, even if the batteries are charging, after 10-20 minutes the computer get turned off automatically as the pin of the adapter and back of the computer is get heated excessively.
    3.Sometime the battery charge light starts to blink after 10-15 minutes of charging on off mode of computer.
    4.Can not run only on AC power, taking out batteries.
    5.One friend said – it could be problem of plugging at back and only power plug can not be replaced. Need to replace motherboard for that. Costs $690
    6.Other problem could be depleted Batteries. The battery and laptop itself is almost 3 years old. Battery Cost $150.
    7.One friend said it could be connection problem-mostly loose soldering.

    I do not have warranty on this. Do not want to send to repair center and spend big bucks. If it could be just batteries – I will replace batteries. But if changing batteries does not work then I will loose $150. I can buy new laptops from 700.
    Any expert, share your experience, advice or solution. Thanks

30. Eric August 25th, 2007 at 12:42 pm

    Are there any updates on that lawsuit? I’m also the lucky owner of a A75 and would like to know if Toshiba will be forced to provide any compensation.